At InfinityCut, we carefully inspect and securely pack every product before dispatch. However, if your order arrives damaged, defective, or incorrect, please contact us so we can assist you.
Eligibility for Return and exchange:
Return or replacement requests must be submitted within 7 days of delivery.
If your product arrives damaged due to transit, please report the issue within 48 hours of receiving your order.
Customers are requested to record a complete, continuous unboxing video before opening the parcel. The video should clearly show the sealed package, shipping label, packaging, and the product after opening. This helps us verify the condition of the product at the time of delivery.
Please also provide clear photographs of the damaged product and packaging.
After reviewing the claim, InfinityCut may offer a replacement or refund, depending on the nature of the issue.
If you receive the wrong product or a product with a verified manufacturing defect, please contact us within 7 days of delivery. We will arrange an appropriate replacement or refund after verification.
We cannot accept claims for damage caused by misuse, accidental drops, improper installation, modifications, water exposure, or other damage occurring after delivery.
Customized or personalized products are not eligible for return or exchange due to change of mind, personal preference, or incorrect information/measurements provided by the customer. If the product has been manufactured incorrectly by InfinityCut, please contact us for a replacement or suitable resolution.
For approved claims resulting from our error, manufacturing defects, or verified transit damage, InfinityCut will cover the applicable return/replacement shipping costs.
